Bilingual Customer Service
Location: Montreal, Quebec │ Salary Range: 50k-52k│ Hybrid/Remote│ Full-time permanent
Summary of Responsibilities
Provide exceptional customer service by resolving inquiries, ensuring smooth order processing, and maintaining a positive image of the organization. Leverage bilingual skills to enhance client relationships and ensure operational excellence.
Key Duties & Responsibilities:
Process BC quotes into sales orders accurately.
Verify sales orders against client purchase orders for consistency.
Ensure accurate tax rates, shipping methods, and payment terms.
Process and confirm payments, issuing receipts and order confirmations.
Track pending orders and address delays proactively.
Prepare shipping documents and communicate delivery information.
Respond to inquiries, process invoices, and manage RMAs.
Participate in inventory tasks and additional assigned duties.
Education and Experience Requirements:
High school diploma required; post-secondary education in business administration preferred.
Experience in customer service within a sales-focused environment.
Familiarity with technical products is an asset.
Skills & Abilities:
Bilingual proficiency in English and French.
Detail-oriented with strong organizational and time management skills.
Proficiency in Microsoft Office and CRM systems.
Adaptability to fast-paced environments with a team-oriented mindset.
Excellent communication and problem-solving abilities.
