Bilingual Customer Care Representative

Location: Toronto, Ontario │ Salary Range: 40k-45k │ On-site│ Full-time Permanent

Summary of Responsibilities

The Customer Care Representative is the first point of contact for teachers and non- teaching applicants who have questions and issues with the website.

Key Duties & Responsibilities

• - Providing timely, effective and courteous support to customers.

• - Responding to phone and email inquiries about the Web Site.

• - Troubleshooting technical issues and Assisting applicants in the management of their accounts.

• - Diagnosing concerns with individual accounts and suggesting viable solutions.

• - Processing credit card payments over the phone.

• - Identifying areas to improve the site to create a better user experience.

• - Editing and converting problem files for applicants as needed.

• - Scanning documents to be uploaded to applicant accounts.

• - Administrative support for various campaigns or projects as required.

Education and Experience Requirements

Degree/Diploma: University Degree or College Diploma.

Years of Experience: 1-2 years Customer Service.

Type of Experience: Administrative.

Skills & Abilities

- Customer Service orientated and solutions-focused with dealers and internal staff.

- Strong organizational skills with attention to detail including the ability to balance multiple priorities.

- Ability to learn and use a multitude of PC applications and programs.

- Able to work efficiently as a part of a team as well as independently.

- Demonstrates flexibility by adapting to change within the business area and unit.

- Excellent communication and interpersonal skills.

- Strong verbal and written communication in French and English.