Good morning,

We are Bilingual Staffing Solutions, Inc, Atlanta’s Leading Bilingual Human Resources, Recruiting and Consulting Firm.

We are currently interviewing bilingual (English/Spanish) candidates for the following position:

Job title: Customer Service Representative
Company: Marketing and Technology
Status: full time
Salary: $22.000 yearly, base in candidate experience
Location: Alpharetta, Ga.

POSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE

POSITION SCOPE: The Customer Service Representative (CSR) will be the first point of contact between Company Retailers and Field Services. The CSR will report to the Customer Service Supervisor.

PRIMARY REQUIREMENTS:
1. The CSR’s primary responsibility is problem diagnosis and over the phone assistance for minor problems.
2. T he CSR will document call procedures and report statistical information on Field Services to management.
3. The CSR will provide a high level of professionalism and customer service when interacting with Dispatchers, Field Technicians and outside customers.

PERFORMANCE REQUIREMENTS:

1. Customer Satisfaction

a. Promptly respond to customer/management requests and feedback.
b. Resolve customer issues that require additional support or are above the scope of own abilities.
c. Provide necessary information and updates on an ongoing basis to management regarding the resolution of phone problems.

2. Initiative

a. Generate ideas to maximize customer satisfaction.
b. Provide input regarding department practices and procedures to improve effectiveness and overall impact on our customers.
c. Participates in addressing ongoing concerns that involve third parties.

3. Communication

a. Communicate professionally with all levels of customers and employees.
b. Communicate in a straightforward, accurate, and professional manner.
c. Communicate with Dispatchers, Field Technicians, and Management both verbally and in writing.

4. Technical Competence

a. Working knowledge of PC applications.
b. Ability to compile statistical information relating to field service efficiency.
c. Ability to quickly learn and implement new procedures.

5. Problem Solving

a. Identify problems/questions and resolve in most efficient manner.
b. Utilize resources to resolve potential problems.
c. Work to improve relations with customers.

6. Leadership

a. Take ownership in the escalation of customer issues to dispatch.
b. Foster a team approach and attitude within the Field Operations group
c. Set high standards for oneself which are demonstrated through personal performance.

7. Administrative Skills

a. Maintain a work area that is neat and organized.
b. Submit/process accurate and complete reports.
c. Provide professional output to our customers.

POSITION PREREQUISITES:
1. One to two years of strong customer service experience.
2. Strong oral and written communication skills.
3. Proficient in the use of PC based applications.
4. Excellent organizational skills.
5. Shifts are from 12:00(noon) - 12:00 PM ONLY
6. Bi-lingual is a Plus